AppVerix Countdown: Privacy Policy

Last updated: 29 October 2026

AppVerix Countdown (“the app”) is a Shopify app published by AppVerix (“we”, “us”). This policy explains what the app collects when a merchant installs it, why, where it is kept and how to have it deleted.

For any customer data that stays in Shopify, the merchant is the controller and we are the processor.

1. What we collect and why

From the merchant’s store, through Shopify’s API:

  • Shop domain and access token, so the app stays installed.
  • Timers you create: name, kind (fixed end or daily cutoff), end date or cutoff hour, message, and placement. Stored.
  • Billing state from Shopify. Stored as a cache.
  • Compliance log of privacy webhooks. No names or emails.

2. What we do not collect

The app does not store customer names, emails, or carts. Timers that reset on refresh, session clocks, and evergreen fakes are rejected and never saved.

3. Who processes data for us

Where data leaves the EEA/UK, we rely on the provider’s Standard Contractual Clauses or other approved transfer mechanisms.

  • Cloudflare (cloudflare.com): hosting for the app and its D1 database. Sees everything in section 1. Globally distributed.
  • Shopify: the platform the app runs on, which also handles billing. See Shopify’s privacy policy.

4. How long we keep it

  • Settings and records: while the app is installed.
  • When you uninstall: we delete the login session right away. Shopify sends a shop/redact request about 48 hours later and we then delete the store’s records.
  • A customer deletion request (customers/redact): we delete rows keyed by that customer id, if any, and log that it arrived.
  • Server logs: up to 7 days, without personal data.

5. Your rights and data requests

The app supports Shopify’s three privacy webhooks: customers/data_request, customers/redact and shop/redact. Merchants can write to support@appverix.com for a copy of their data or to have it deleted. We answer within 30 days. If you are in the EEA/UK you may complain to your local data protection authority. In Brazil the LGPD applies.

6. Security

  • All traffic uses HTTPS (TLS).
  • The database runs on Cloudflare D1, which encrypts data at rest.
  • Webhooks from Shopify are verified by their HMAC signature; unsigned requests are rejected.
  • The app checks a Shopify session token on every admin request and uses no third-party cookies.
  • If a breach affects your data we tell you without undue delay, and within 72 hours where the law requires it.

7. Data processing agreement and security

For the personal data of a store’s customers, the merchant is the controller and we are the processor. The AppVerix Data Processing Addendum sets out our commitments, and our security and incident response policy describes how we protect data.

8. Changes and contact

If we change this policy in a way that matters, we update the date at the top and tell merchants in the app or by email. Contact: support@appverix.com